Returns Policy
At 386 FAB, we strive to meet or exceed your expectations every time. Unfortunately, that just isn't always possible, which is why this page is here. Please read below and if you have any further questions call us today at 248-564-7023 or drop an email our way to support@386fab.com
Defective or Missing Items:
If you receive a defective item, the wrong item or the wrong quantity, please contact us immediately by phone 248-564-7023 or by email to support@386fab.com. All claims must be made within 5 business days of order delivery.
Return:
If you are unsatisfied with your purchase and have your original receipt or packing slip, we will gladly issue a refund within 30 days of the purchase. A 20% re-stocking fee applies to all item refunds. If any item is returned by choice that originally included free shipping (not a defect or shipping error), there will be an additional returned goods shipping fee of 20% (or actual shipping cost, whichever is less), deducted from the credit. All items must be in new, unused condition and be in the original packaging complete with all parts, hardware and manufacturer documentation to be eligible to receive full credit. All opened items will incur a 20% restocking fee, no exceptions. Shipping and handling fees are non-refundable. No returns will be accepted without prior authorization via RA which must be included with your returned merchandise.
If a customer is in receipt of merchandise that was drop-shipped (merchandise from one 386 Fab’s distributors shipped directly to the customer), it is the customer’s responsibility to contact 386 Fab regarding the drop-shipped merchandise. We will not be held liable for issuing refunds and/or exchanges on any drop-shipped merchandise that a customer has chosen to return to the distributor. In addition, 386 Fab will not be held liable for any missing or damaged items that the customer has chosen to return to the distributor. Furthermore, if drop-shipped merchandise has been returned to the distributor by the customer, 386 Fab reserves the right to end all further assistance and proceedings regarding the customer’s order.
386 Fab will NOT accept or authorize returns of the following types of items:
- Helmets, Harnesses or any other dated safety equipment
- Electrical Equipment and accessories
- Custom made or personalized items like seats, or custom length axle shafts
- Special order items not usually stocked, such as wheels or tires
- Used items that have been 'dry-fit', 'mocked-up' or 'test-fit' and cannot be re-sold as new items.
There is a 5 day exchange policy on fitted safety equipment (Suits, Gloves, Shoes, etc)
All sales are final on open box and clearance items. No refunds or exchanges can be given.
Warranty Items:
All items sold by 386 Fab are subject to original manufacturer’s warranty, 386 Fab makes no guarantees outside of the original manufacturer’s warranty. 386 Fab does not offer warranty replacements on defective or broken items. If you have a defective item that is currently under warranty, please contact our customer service department at 248-564-7023 for assistance. We will do our best to assist you with contacting the products manufacturer. Replacement or refund ultimately lies in their discretion.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.